Digital pre-start inspections
Plan asset-linked mobile checks that stay simple for workers and useful for supervisors and maintenance teams.
PRESTARTPILOT HELP CENTRE
Answers that keep the work moving.
Start with a practical guide, learn how each workflow fits together, or send the team a clear support request.
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POPULAR STARTING POINTS
Get the essentials right first.
BROWSE BY TOPIC
Help for every part of the platform.
Each topic gives your team a clear path from initial setup to everyday operation.
Getting started
Create your workspace, add sites and assets, invite the team and launch your first inspection.
Forms and inspections
Build custom checks with pass/fail answers, logic, signatures, photos, video and approvals.
Field application
Help workers scan, inspect and save evidence from supported phones, tablets and desktops.
Assets and GPS
Register equipment, connect trackers, view live positions, replay trips and draw geofences on the map.
Defects and maintenance
Route failed checks to the right person and manage repairs, services, parts and return-to-service.
Operations and reporting
Prioritise live operational risks, search the workspace and export management reports and supporting evidence.
People and security
Manage roles, MFA, recovery codes, company access rules, sessions and supported SSO connections.
Plans and billing
Understand the Free tier, 60-day card-required Pro trial, subscription access and unlimited team membership.
Integrations and API
Create scoped API keys, subscribe to webhooks and connect operational or telematics systems.
COMMON QUESTIONS
A quick answer before you begin.
Can each company build its own forms?
Yes. Company administrators can start from a template or create a custom workflow with their own questions, evidence requirements, failure rules and translations.
Does PreStartPilot work without reception?
Workers can save inspection and incident drafts on the device. Team Chat text messages queue visibly and send when connectivity returns; chat photos remain in the composer until a connection is available. GPS and other server actions resume when the device is online.
How do QR codes work?
A company can generate QR codes for an asset, site or published form. Scanning the code opens the relevant PreStartPilot context so the worker can begin with less searching.
Can we track vehicles and equipment?
Compatible devices can send positions into PreStartPilot GPS Tracking for live maps, route history, trip calculations and circular geofence events.
How are accounts protected?
PreStartPilot supports individual accounts, role-based access, authenticator MFA, single-use recovery codes, session controls, company MFA enforcement, OpenID Connect and signed SAML 2.0 SSO.
Can the workspace owner help someone reset their password?
Yes. For non-SSO accounts, the workspace owner can send a one-time reset link or issue a temporary password from Team and permissions. A temporary password signs out existing sessions and must be replaced before the person can use the app. SSO passwords remain managed by the company identity provider.
Where can an administrator get technical help?
Use the contact form with the company name, affected feature and a clear description. Do not include passwords, MFA codes, API secrets or sensitive evidence.
NEED MORE HELP?
Tell us what is stopping the job.
Send the company name, affected workflow and a safe description of the issue. The PreStartPilot team will respond using the work email you provide.